Frequently Asked Questions

Here are answers to the most common questions about Fiction Mail. If your question isn't answered here, feel free to reach out to us!

What's the idea behind Fiction Mail?

Years ago, communicating through letters was the norm. Today, with texts, emails, and social media, the art of letter writing is basically dead. While many people miss it, it's not going to come back. We came up with the idea of Fiction Mail to help revive the joy of opening your mailbox to find a letter from a friend waiting for you, even if it is a fictional friend!

Can I give Fiction Mail as a gift?

Definitely! A Fiction Mail series is the perfect gift that keeps giving for weeks There are two convenient ways to gift Fiction Mail:

1) On a product page, check "Yes" to indicate that your purchase is a gift, then enter in your gift message. We'll include your gift message with the first letter of the Fiction Mail series. If you want us to hold off on mailing the first letter (example: if you're buying a Christmas gift and don't want the first letter to be put in the mail until after Christmas), select the date you want the first letter mailed. Keep in mind that it typically takes 5 - 10 days for the USPS to deliver a letter, and because Fiction Mail is sent as stamped mail we can't guarantee a delivery date.

~ OR ~

2) Purchase an eGift Card. The recipient will receive an email with a gift card number they can apply towards the purchase of any series they want, along with your gift message. Choose to have the gift card emailed immediately, or schedule it for a future date!

Are the letters handwritten?

While we would love to be able to hand write each letter, it's not possible due to the length of the series and the number of customers. But, we've come up with the second best alternative. The custom handwriting font we created is based on a real person's handwriting, not a simple font you find in a word processor. Each letter has several different versions, making the font seem amazingly realistic.

Are the letters personalized?

They are! The recipient's name is woven into each letter, not just at the beginning, so it's really like an old friend wrote you the letter. Plus, each letter is dated with the current date.

What type of envelopes are the letters mailed in?

We use premium envelopes about the size of a large greeting card. For a series, the envelopes alternate between yellow, green, orange and blue, hinting at the fun inside.

What ages are Fiction Mail letters appropriate for?

While there's no graphic content in the letter, they do sometime take on topics that may not be appropriate for children. Consider the letters to be rated PG-13.

How are the letters mailed, and where do you ship to?

All letters use USPS First Class stamped mail. The first letter in a series will ship within 3 business days (usually sooner!) and, depending on where in the country the letter is going, typically arrive in 5-10 business days. Additional letters in a series will be mailed weekly. We currently ship within the United States and Canada. Because the letters are mailed using USPS stamped mail, tracking is not available.

What are Bundles?

A bundle is a collection of Fiction Mail series packaged as either a 20 letter bundle or 40 letter bundle. These discounted bundles are a great way to get months and months of letters in the mail from a variety of Fiction Mail series. You can check out the available bundles here.

Do you offer an affiliate program?

We do! If you think your followers or community would be interested in Fiction Mail, we'd love for you to apply to our affiliate program.