Frequently Asked Questions

Here are answers to the most common questions about Fiction Mail. If your question isn't answered here, feel free to reach out to us!

About Fiction Mail

How many letters are in a Fiction Mail Series?

We have Fiction Mail series containing 4 and 8 weekly letters and 12 monthly letters. We also have curated bundles of multiple stories ranging from a total of 20 weekly letters to 52 weekly letters!

Are the letters personalized?

They are! The recipient's name is woven into the narrative of each letter, not just at the beginning, so it's really like an old friend wrote you the letter.

Are the letters handwritten?

While we would love to be able to hand write each letter, it's not possible due to the length of the series and the number of customers. But, we've come up with the second best alternative!

The custom handwriting font we created is based on a real person's penmanship, not a simple font you find in a word processor. Each letter of the alphabet has several different versions, making the font seem amazingly realistic.

What type of envelopes are used?

We use premium, colorful envelopes about the size of a large greeting card.

What ages are Fiction Mail letters appropriate for?

While there's no overly graphic content in the letters, they do sometime take on topics that may not be appropriate for children. Consider the letters to be rated PG-13.

What are Bundles?

A bundle is a collection of Fiction Mail series packaged as 20, 40, or 52 weekly letters. You can check out the available bundles here.

Ordering & Gifting

Can I give Fiction Mail as a gift?

Definitely! A Fiction Mail Series is a really unique gift for fiction fans!

There are two convenient ways to gift Fiction Mail:

1) On a product page, check "Yes" to indicate that your purchase is a gift, then enter in your gift message. We'll include your gift message with the first letter of the series. If you want us to hold off on mailing the first letter (example: if you're buying a Christmas gift and don't want the first letter to be put in the mail until after Christmas), select the date you want it to ship.

~ OR ~

2) Purchase an eGift Card. The recipient will receive an email with a gift card number they can apply towards the purchase of any Fiction Mail Series they want. Choose to have the gift card emailed immediately, or schedule it for a future date!

Can I include a gift message?

Yes! Before adding a Fiction Mail series or bundle to the cart, click the "yes" button that indicates the order is a gift. Enter your gift message in the form that appears. We'll include your gift message with the first letter we send to your recipient.

How are the letters mailed, and where do you ship to?

We currently mail our fiction letters within the United States, and shipping is free!

When you purchase a  Fiction Mail Series, the first letter, along with your gift note, will be shipped within 2 business days via USPS Priority Mail within a USPS Priority Mail envelope, with an estimated delivery window of 2-5 days after shipping. You'll get a tracking code via email when the first letter is mailed.

Then, we'll send additional letters in the series every week or month, depending on the type of series you purchased.

For the first letter, you can upgrade to a gift box.

I see I can upgrade to a gift box for the first letter of a series. What does this mean?

By default, the first letter of a series is sent inside a USPS Priority Mail envelope. For an additional charge, you can upgrade to a gift box for the first letter, making your gift a fun unboxing experience.

The gift box is filled with colorful crinkle paper that surrounds the first letter of the series and your gift note. The gift box is then gift wrapped in your choice of wrapping paper. The remaining letters in the series are still mailed as USPS stamped letters every week or month, depending on the series you purchased.

Can I preorder a gift?

Absolutely! On a product page before you add to your cart, click the button indicating the purchase is a gift. One of the fields in the form that appears is whether you want the first letter sent immediately or at a later date. Just enter the date you want the first letter sent, keeping in mind that the first letter is shipped via USPS Priority Mail with an estimated arrival time of 2-5 days.

Are there any hidden fees, automatic renewals, or any other costs involved?

Nope! When you purchase a Fiction Mail series or bundle, it's a one-time charge. There are no auto-renewals or any type of hidden fees. You pay once then we mail the series of weekly or monthly letters to you or your gift recipient!

Customer Support

I think I may be missing a letter from my Fiction Mail series. What do I do?

While it's uncommon, occasionally letters get lost in the mail. Don't worry! We'll get you back on track with your Fiction Mail story!

Just head to the Missing Letter page and fill in the form. We'll either send you a replacement letter as a physical letter through the mail or as a PDF file emailed to you - your choice!

I'm currently in the middle of a Fiction Mail series, but I am going to be moving. What do I do?

That's exciting! To get the remainder of your Fiction Mail letters at your new address, just fill out the contact form here, and provide us with your new address.

How do I contact customer support?

On our website, we have a live chat button on the bottom right of most pages. Or, you can fill out our contact form here.

Partnerships

Do you offer an affiliate program?

We do! If you think your followers or community would be interested in Fiction Mail, we'd love for you to apply to our affiliate program.